FAQS

SHIPPING AND RETURNS

 

Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live.

  • All orders are sent to our Fulfillment Center immediately after the order is placed. We cannot cancel orders after they are placed. Normal processing/shipping time is 7-14 business days.
  • Orders are shipped via USPS.
  • Created to Counsel is not responsible for orders lost, mishandled or misplaced by USPS. 
  • Any pre-orders will be processed within 21-30 business days. Please plan accordingly.
  • If you are using PayPal, please ensure that the shipping address is correct prior to checkout. 
  • Once your order has been shipped and has arrived at USPS, please refer to your tracking number and contact them directly for updates.

 Sizing 

  • We offer women fitted tees and unisex fitted tees. When offered, the women cut fitted tees RUN SMALL. Please consider ordering 1-2 sizes up. The hoodies/sweatshirts are all unisex which mean they may run a little larger.  ALL customers are responsible for reading product descriptions and reviewing size charts prior to purchases.
  • ALL figures and sizes are different. Therefore, sizes are NOT guaranteed.
  • Please see the product description and size chart for each item for reference. If you need additional help with your order please contact us a created2counsel@gmail.com 

 

Returns/Exchanges

We sincerely hope you love your new merchandise.

 If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or credit ONLY.

 There are no refunds. 

 To exchange, customers must contact us at created2counsel@gmail.com for return instructions. Please DO NOT return any items without contacting the support team first.

Items must be in saleable condition.

 Shipping costs will not be refunded.

The customer is responsible for all return shipping charges (outgoing & incoming). If an exchange is granted by customer service, additional shipping charges do apply. 

  • If the exchange includes a new item at an additional cost an invoice will be sent for the difference in cost.
  • Once items are received by our fulfillment center please allow 5-10 days for processing. 
  • Orders cannot be cancelled once they are placed. 

 

 

Please email us with any additional questions at created2counsel@gmail.com